I've logged in and I only see an "Inbox". Where are the "Sent", "Drafts", and "Trash" folders?
Some of the mailboxes are not created until a specific action is taken. For example, when you login for the first time you are presented with an Inbox only. Once you've send your first message, a Sent box will automatically be created. Once you've delete a message, a Trash box will display, and so on.
Can I send/receive mail to and from anyone, or is mail restricted to Delta business only?
Yes, you may send and receive personal e-mail in addition to Delta related mail. However, we caution you against allowing your inbox to go over the maximum space allowed, as you will be receiving important messages from Delta regarding financial aid, admission, and registration.
How much storage space do I have? How can I tell how much I'm currently using?
You are provided with 10 megabytes of space. After logging in, the space currently being used will be displayed in the light blue left hand pane under your list of mailboxes. It will look something like the following:
Total used: 500K of 10M
Where K means kilobytes and M refer to megabytes. There are approximately 1,024 kilobytes in one megabyte.
How do I set up my student e-mail within another client such as Outlook or Netscape?
No. At the present time, your student e-mail can only be accessed through the web at http://students.deltacollege.edu
Can my Delta e-mail be forwarded to another one of my accounts, such as Yahoo!, Hotmail, or AOL?
Not automatically. You must manually forward any messages you want stored in outside e-mail accounts.
Can I receive mail from one of my other accounts at my Delta account?
No, you will not have the ability to receive mail from outside accounts at your Delta account.
Can I access my Delta e-mail from my mobile device or cell phone?
Yes, your student e-mail can be accessed through your mobile phone. Please refer to our Mobile Sync Guide.
How do I create new mailboxes?
After logging in, in the light blue left-hand pane, you will see an option that says, Folders [Add]. Click on Add. The heading of the pane will change to Create a new Mailbox. In the Mailboxes Name text field, type the name of the desired mailbox. Select Mailbox under the Mailbox Type drop-down menu, and click the Create button. You will see the new box display below in the list of current mailboxes, under the My Folders heading. Perhaps you might want to create an "Archive" mailbox, in which to store messages you want to save, but don't necessarily want to clutter your Inbox.
What's an attachment? How do I send an attachment?
An attachment is a file that you can link to your e-mail message. This is the electronic equivalent of sending a Polaroid along with a "snail mail" letter. Examples of attachments are pictures, sound files, documents, and spreadsheets.
Why can I not send/receive attachments?
This could be due to a number of things.
There are certain types of attachments that will be rejected by Delta e-mail. These are files ending with the extensions, .pif, .scr, .exe, .bat, and .cmd. In this case, you may receive a message that says, "Message content is not accepted here".
Messages larger than 500 kilobytes will also be rejected.
It is also possible that there was a problem with the attachment on the sender's end. You might want to ask them to try resending.
Why isn't anyone replying to my e-mail?
In some cases, we ask that you not send mail to certain addresses. If this is the case, you will usually receive an automated reply letting you know that the specified account is not accepting e-mail messages.
Why are my messages getting returned to me?
Returned messages could be due to one of the following:
The message you're trying to send exceeds the 500 kilobyte limit.
The receiver's address does not exist.
There is a problem on the receiver's end preventing them from getting the message, such as their account being over quota.
Why are my e-mail messages disappearing?
This is probably due to your account being over quota. In other words, your account is full. If you exceed your 3 megabyte storage quota, the oldest e-mails in your Inbox will be deleted in order to make space for new incoming messages. If you don't want your older messages to be automatically deleted, it is critical that you take the necessary means to free up space in your account as soon as possible. Start by emptying the trash, and then delete messages you no longer need from all other mailboxes.
I e-mailed my instructor but the message was returned to me due to their account being full...
The instructor you are trying to reach may not be working this semester. Please contact their division office to determine the best means of reaching them. Call (209) 954-5151 and ask for the division office for your course.
Are there any technical requirements?
All you have to do is configure your Web browser's cache settings. Cache refers to a section of the computer's memory that retains recently accessed data for the purpose of speeding up repeated access to the same information. For example, a recently visited webpage can be quickly retrieved from the cache without having to download it from the internet again. The problem with cached pages, is that you will only see the most recently accessed version of the page - not the most current. This is why you must set the cache to always display a new page.
