Veterans Resource Center FAQs

Benefits FAQ
Where can I find more information on the GI Bill®?

For more information on Education and Training, please visit www.benefits.va.gov/gibill/. There you will find information on choosing a school, processing times and other available benefits. 

How long will the VA take to process my benefits claim?

The VA can take up to thirty days or more to process your benefits claim.  

If the VA denies my benefits claim, can I dispute the decision?

Yes. The VA will send you a letter stating that your claim was denied, and the steps to appeal that decision. 

Is direct deposit available for VA benefits?

Direct deposit of VA educational benefits payment is available for all VA educational recipients. This program speeds up education and work study payments. It also decreases chance of missing, lost, or stolen checks. 

The VA will require students to provide their VA file number, bank routing number, and checking/savings account number. You can call (877) 838-2778 

How does monthly verification work?

Veteran students who receive benefits under Chapter 30, 34 and 1606, must verify their enrollment each month. These students will receive an award letter from the VA Regional Processing Center in Muskogee, OK. Once this is received, the student can self-certify. To ensure prompt payment of benefits please self-certify every month. The earliest this can be done is the last day of the month. Monthly verification (self-certification) can be done via one of the following two ways: 

  • Telephone - Using Interactive Voice Response (IV) 1-877-823-2378 
     
  • Internet - WAVE (Web Automated Verification of Enrollment).  https://www.gibill.va.gov/wave/ 

 

As of August 1, 2021, Chapter 33 is now required to verify your enrollment monthly with the VA to receive your BAH. Visit https://benefits.va.gov/gibill/ to find out more information on how to verify enrollment monthly via text or phone. 

Failure to self-certify will cause your benefits to stop. You must do this every month, or you will not get paid! Federal holidays may delay receipt of the Student Verification of Enrollment and/or your check. 

I have not received any payments from the VA for the current semester. How do I get paid?

Contact the VA at 855-225-1159 for any questions related to payments. Federal holidays may delay receipt of your payment. 

As of August 1, 2021, Chapter 33 is now required to verify your enrollment monthly with the VA to receive your BAH. Visit https://benefits.va.gov/gibill/ to find out more information on how to verify enrollment monthly via text or phone. 

What is the benefit rate of pay?

Rates depend upon amount contributed and/or length of time in service (Number of months of contribution), as well as enrollment status. Inquire at the Admissions and Records Office for current pay rates for each particular GI Bill®. 
  

Undergraduate Enrollment Status by Number of Credits 

  

Full Time 

3/4 Time 

1/2 Time 

Fall and Spring 

12.0+ 

9.0 - 11.5 

6.0 - 8.5 

Summer (8-week) 

6.0+ 

4.0 - 5.5 

3.0 - 3.5 

Summer (6-week) 

4.0+ 

3.0 - 3.5 

2.0 -2.5 

Summer (4-week) 

3.0+ 

2.0 - 3.5 

n/a 

 

Are ALL Delta College courses certifiable for educational benefits?

No. Before a student can receive payment for the educational benefit, they must meet with the Veterans Counselor and establish an educational plan based on their educational goal (such as transfer to a university, associate degree, or certificate program). Only courses required for these programs are certifiable for VA educational benefits. This process will be explained in detail during your counseling meeting. 

General FAQ
Who are the main points of contact for the Veterans Resource Center?

VRC Interim Manager, Megan Kennedy, and Student Programs Assistant, Dianna Rodriguez. Their contact information is located at the VRC Contact Page. You can also make this contact VRC through the Virtual Help Counter or LiveChat on the VRC homepage

I need to be tagged for priority registration. How do I do this?

Email the VRC from your OKTA student email address with “Priority Registration” in the subject line and include your student ID number. Attach a copy of your DD-214 or active military ID to the email and expect about 5 business days to process.  

When are veteran counselors available to help me make a veteran student enrollment plan (SEP)? Can they also help me with other questions I have?

Email the VRC from your OKTA student email address with “Veteran Counselor” in the subject line and include your student ID number to make a counseling appointment. The VRC staff can assist you with making the appointment and with any additional questions.  

I am a Veteran/Dependent, I dropped/added a course to my current schedule. What’s next?

Email the VRC from your OKTA student email address with “Schedule Change” in the subject line and include your student ID number. Please tell us which classed were dropped and/or added as soon as possible so the SCO can update your benefits certification.  

How long will it take to evaluate my transcripts if I attended other schools?

Send your official transcripts to Delta College as soon as possible! Email the VRC from your OKTA student email address with “Transcripts” in the subject line, with a completed evaluation form and include your student ID number. The typical wait time is at least six months, but you will receive priority when you notify the VRC that you have sent your transcripts to admissions.  

Are there tutoring services available for veterans and their dependents?

Yes. Email the VRC  from your OKTA student email address with “Tutoring Appointment” in the subject line and include your student ID number to request a tutoring appointment.  

What accommodations are available for me? Can I request them for distance learning?

There are a range of accommodations available depending on your needs. Email the VRC from your OKTA student email address with “Accommodations” in the subject line and include your student ID number. Expect to work with Disability Support Programs & Services (DSPS) and you will receive more details on what is available to you.  

How do I request referrals for community agencies and what services do they provide?

You can request referrals by emailing the VRC from your OKTA student email address with “Community Referral” in the subject line and include your student ID number. Some services that are provided include referrals for VA claims representation, mental health services, homelessness, legal help, and unemployment. Please include in your email what kind of service(s) you need.  

Are there any scholarships for veterans or their dependents?

Yes. Campus scholarship applications open during the Spring semester and are awarded during the Fall semester. You should also apply for outside scholarships. Please visit our resources and announcements page for more details.  

Is there a specified date to safely return to campus? Are masks required on campus when we return?

Students are asked to watch their email and Delta social media carefully for further updates. Campus updates may also be found at https://www.deltacollege.edu/coronavirus