IT and Facilities Help Request

Work requests are available online! Just follow the simple steps below.

 

For Facilities 
Assistance

Please use FMX via MyDelta Dashboard
(https://okta.deltacollege.edu)

How to Create a New Request

1. Use MyDeltaDashboard (okta) to login or you can open the application by clicking on the "FMX" icon in MyDelta dashboard.
   
2. To request assistance, click on "New Request" in the upper right hand corner of the page.
3. Select the "Maintenance Request"
4. Provide the Required Information about your request
5. Submit (A Help Ticket will be created, assigned and routed)

How to Check Status of an Existing Request

• The automatically email you once your request has been completed.
• You can also login at anytime to check the status of your request.

FMX

For IT
Assistance

Please use IT HelpDesk via MyDelta Dashboard 
(https://help.deltacollege.edu)

How to Create a New Request

1. Use MyDeltaDashboard (okta) to login or you can open the application by clicking on the "IT HelpDesk" icon in MyDelta dashboard.
   
2. To request assistance, click on "Request Technical Assistance" button to submit a new ticket.
3. Complete the form, including required information selecting "Category, sub category and item" for the type of assistance you need
4. Please also include a Subject and Description of the issue in the ticket.
5. Press Submit (A help ticket will be created, assigned and routed)

How to Check Status of an Existing Request

• The Delta College Help Desk will automatically email when you once your request has been completed.
• You can also login at anytime to check the status of your request. (https://help.deltacollege.edu) 

IT Help Desk