Office Assistant, Certificate of Achievement

Upon successful completion of the Office Assistant certificate, the student demonstrates the skills, knowledge, and training for employment in office settings for positions similar to Clerk, Office Assistant, or Receptionist. The student demonstrates his or her ability to answer telephones effectively, open, sort, and distribute incoming mail and prepare outgoing mail, keyboard and produce mailable documents, prepare basic spreadsheets, perform basic filing tasks, send e-mail messages and faxes, and operate a copier.

Program Learning Outcomes

  1. Program completers will demonstrate the ability to use keyboarding and computer software applications in a business environment.
  2. Program completers will demonstrate the ability to analyze customer service issues in an office environment, and identify appropriate problem solving techniques.

Core Requirements

Complete 12 units

BIM 001A

Beginning Keyboarding

1

BIM 001B

Intermediate Keyboarding and Document Processing

2

BIM 038

Office Technologies and Procedures

3

BUS 017

Business English

3

CSA 020

MS Word, Excel, and Access

3

Minimum Units Required: 12

Complete all courses with a grade of "C" or better.