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Does the Publication Center take care of campus copiers/printers?
San Joaquin Delta Community College maintains a fleet of over 500 copiers and printers. Several years ago, a decision was made to centralize the managment of these devices in the Publication Center. This was done in order to gain efficiency with regard to managing lease/maintenance agreements, purchasing toner/ink supplies, and standardizing our proceedure for new acquisitions.
What should I do if I have a copier/printer problem?
The vast majority of the campus devices are now under lease/maintenance contracts. In order to see if your device is under contract, look at the front or top of the machine, there will be a sticker showing the name of the vendor and instructions on how to proceed with a service issue. If you require service, follow the vendor instructions on the copier/printer. If after following the instructions you don't get resolution to your problem, please submit a WHD (Web Help Desk) ticket, on the Ticket Details page, using the dropdown menu Request Type, choose Print/Copy/Fax.
If for some reason, your machine doesn't have a sticker on the front with service instructions, please please submit a WHD (Web Help Desk) ticket, on the Ticket Details page, using the dropdown menu Request Type, choose Print/Copy/Fax.
For all copier/printer supplies including paper, please use our on line order system DPC (Digital Print Center) under printer/copier supplies. You will find the button for Digital Print Center in the menu on the left of this page or on the Faculty & Saff Resource page.
Reminder, there are over 500 machines on campus and we have only one tech in the Publication Center to follow up on issues. We ask that before you put in a WHD (Web Help Desk)ticket, check for a sticker on your equipment, then follow the instructions on the front/top of the machine to place a service call to the vendor.
San Joaquin Delta College