Mystery Shopper Program and more
 The Mystery Shopper Program provides small business owners with information to help them see how customers perceive their business.
How it works: Up to three consultants go to the business (in secret) and assess customer service, pricing, display, overall atmosphere and other criteria as previously discussed with the owner. A detailed report is prepared and a consultant meets with the owner to discuss the findings. Low and no-cost suggestions for improvement are also offered.
Cost: Only $75!
For more information: Call the Northeastern California Small Business Development Center, San Joaquin Delta College at (209) 954-5089.
Mystery Diner Program
 The Mystery Diner Program offers small business owners the same advantage that large chains enjoy in evaluating their restaurant.
How it works: Two professional consultants will visit your restaurant secretly to evaluate customer service, restaurant appearance, employee selling skills, etc. A detailed report is prepared and a consultant meets with the owner to discuss the findings and offer recommendations.
Cost: Only $75! (Plus cost of food.)
For more information: Call the SBDC at (209) 954-5089.
Manufacturer's Assistance Program
If you are a manufacturer or are considering venturing into that arena, take the opportunity to meet with a manufacturing consultant through the SBDC. Paul DeBenedetto, our consultant, believes that manufacturing ranges from making meat loaf to making cars! Paul also works with inventors to discuss issues regarding prototype development and viability. This is a free and confidential service brought to you through the SBDC. Please call us at 954-5089 to get more information or to schedule an appointment.
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