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Student Email Login Help

Frequently Asked Questions

GENERAL

What's my e-mail address?
I'm a new student. How soon can I begin checking my e-mail? Do I have to do any set up?
What type of e-mail can I expect to receive?
How often should I check my e-mail?
Will I still get "snail mail"?
Will Delta still use my old e-mail address?
Is Delta e-mail secure? Who will have knowledge of my e-mail address?
Is my e-mail account subject to spam?
Will my account exist after I've left Delta?
I'm an online student. Which e-mail address should I use? Will my instructors know my Delta address?
What is my instructor's e-mail address?

LOGIN

How do I login? What's my Login Name and Password?
How do I find out what my assigned Login Name is?
I forgot my e-mail address and/or PIN, what do I do?
I've followed the instructions but still can't login!

HELP

What if I've never used e-mail before? Where can I get help?
How can I check my e-mail if I don't have access to a computer?
What's offered by the e-Services Lab?
Where can I get more information about Financial Aid?
Where can I get more information about Admissions, Records, and Registration?

USAGE AND TROUBLESHOOTING

I've logged in and I only see an "Inbox". Where are the "Sent", "Drafts", and "Trash" folders?
Can I send/receive mail to and from anyone, or is mail restricted to Delta business only?
How much storage space do I have? How can I tell how much I'm currently using?
How do I set up my student e-mail within another client such as Outlook or Netscape Mail?
Can my Delta e-mail be forwarded to another one of my accounts, such as Yahoo!, Hotmail, or AOL?
Can I receive mail from one of my other accounts at my Delta account?

Can I access my Delta e-mail from my cell phone?
How do I create new mailboxes?
What's an attachment? How do I send an attachment?
Why can I not send / receive attachments?
Why isn't anyone replying to my e-mail?
Why are my messages being returned to me?
Why are my e-mail messages disappearing?
I e-mailed my instructor but the message was returned to me due to their account being full...

TECHNICAL

Are there any technical requirements?

What's my e-mail address?

Your assigned e-mail address is made up of your first initial, last name, and a random three digit number followed by, @students.deltacollege.edu. For example, jsmith123@students.deltacollege.edu.

I'm a new student. How soon can I begin checking my e-mail? Do I have to do any set up?

Your student e-mail address is assigned within 24 hours after the signature page of your online application has been processed. You will receive notification of your student e-mail address in the U.S. mail. You can also retrieve your e-mail address by logging into the Online Registration System.

After your application is processed, you can go to http://students.deltacollege.edu, and login with your Login Name and Password. Your Login Name will be the portion of your e-mail address that appears before the @ sign – for example, jsmith123. Your Password is the same one you use to access the online registration system - either your date of birth (MMDDYY) or the personal identification number (PIN) that you've established.

What type of e-mail can I expect to receive?

At the present time, you can expect to receive e-mail from the Financial Aid and Admissions, Records, and Registration offices concerning such things as:

  • Financial Aid award letters
  • Financial Aid check notifications
  • Financial Aid disqualification notices
  • Financial Aid missing information letters
  • Financial Aid reminder notices
  • Confirmation of class schedule
  • Fee billing
  • Residency
  • Transcripts
  • Evaluations
  • Degrees/Certificates

    How often should I check my e-mail?

    Because you will be receiving important notifications such as registration dates and financial aid payment schedules, it is highly recommended that your mail is checked daily.

    Will I still get "snail mail"?

    At the present time, you will receive regular mail from some departments, and electronic mail from others. In the future, Delta will be phasing out traditional paper mail and replacing it with electronic mail only.

    Will Delta still use my old e-mail address?

    No, your Delta email address will become the one we use to correspond with you.

    Is Delta e-mail secure? Who will have knowledge of my e-mail address?

    Yes, unless you supply your address to outside parties, only Delta College faculty and staff will know it.

    Is my e-mail account subject to spam?

    Delta will take every precaution to detect and prevent unsolicited mail.

    Will my account exist after I've left Delta?

    After two consecutive semesters of non-attendance, your account will be deleted.

    I'm an online student. Which e-mail address should I use? Will my instructors know my Delta address?

    All online students must use their Delta e-mail address. Your instructors know how to contact you here. You should check your mail often, as online instructors will often send login instructions via e-mail.

    What is my instructor's e-mail address?

    To obtain your instructor's contact information, please call the division office for your class. To inquire about which division your class is in, you may call the Information line at (209) 954-5151.

    How do I login? What's my Login Name and Password?

    Please go to http://students.deltacollege.edu. Your assigned Login Name is the portion of your e-mail address that appears before the @ sign – for example, jsmith123. Your Password is your PIN - the same one you would use for online registration.

    How do I find out what my assigned Login Name is?

    Log into Online Registration. Your student e-mail address appears directly under the "Welcome" information.

    Your Login Name is the information in front of the "@" sign of your e-mail address.

    Example: YourLoginName333@deltacollege.edu

    I forgot my e-mail address and/or PIN, what do I do?

    Log into Online Registration to retrieve your e-mail address.

    Your PIN is the same one you use for accessing online registration (this is your date of birth entered as MMDDYY, unless you've changed it).

    TO PROTECT CONFIDENTIALITY, ALL STUDENTS ARE STRONGLY ENCOURAGED TO ESTABLISH A PERSONAL IDENTIFICATION NUMBER (PIN). PINs can be established by logging into Online Registration.

    If you need you PIN reset, please contact the Admissions & Records Office at (209) 954-5614 for further information. You may be required to make your request in person at the Admissions & Records Office.

    I've followed the instructions but still can't login!

  • If you're a new student, your account will be created 24 hours after your application for admission has been processed. You will be sent login information through US Mail.
  • If you're a continuing student, please make sure that you are typing in your Login Name and Password without spaces or punctuation.
  • It is also possible that your account was disabled due to lack of attendance during previous semesters.

    What if I've never used e-mail before? Where can I get help?

    For a tutorial on e-mail basics, click the following link:

    How can I check my e-mail if I don't have access to a computer?

    Delta has several places that you may use to check your mail. Following is a list with hours, location, and phone number.

  • Academic Computing Lab
  • e-Services Lab
  • Goleman Library

    Computers with internet access are also available at the San Joaquin Delta College Tracy Center, located at 1895 W. Lowell Ave., Tracy. (209) 833-7900

    Most local libraries provide Internet access at no charge. However, they may charge a small fee for printing.

    What's offered by the E-Services Lab?

    Where can I get more information about Financial Aid?

    Where can I get more information about Admissions, Records, and Registration?

    I've logged in and I only see an "Inbox". Where are the "Sent", "Drafts", and "Trash" folders?

    Some of the mailboxes are not created until a specific action is taken. For example, when you login for the first time you are presented with an Inbox only. Once you've send your first message, a Sent box will automatically be created. Once you've delete a message, a Trash box will display, and so on.

    Can I send/receive mail to and from anyone, or is mail restricted to Delta business only?

    Yes, you may send and receive personal e-mail in addition to Delta related mail. However, we caution you against allowing your inbox to go over the maximum space allowed, as you will be receiving important messages from Delta regarding financial aid, admission, and registration.

    How much storage space do I have? How can I tell how much I'm currently using?

    You are provided with 10 megabytes of space. After logging in, the space currently being used will be displayed in the light blue left hand pane under your list of mailboxes. It will look something like the following:

    Total used: 500K of 10M

    Where K means kilobytes and M refers to megabytes. There are approximately 1,024 kilobytes in one megabyte.

    How do I set up my student e-mail within another client such as Outlook or Netscape?

    No.  At the present time, your student e-mail can only be accessed through the web at http://students.deltacollege.edu

    Can my Delta e-mail be forwarded to another one of my accounts, such as Yahoo!, Hotmail, or AOL?

    Not automatically. You must manually forward any messages you want stored in outside e-mail accounts.

    Can I receive mail from one of my other accounts at my Delta account?

    No, you will not have the ability to receive mail from outside accounts at your Delta account.

    Can I access my Delta e-mail from my cell phone?

    No.  At the present time, your student e-mail can only be accessed through the web at http://students.deltacollege.edu

    How do I create new mailboxes?

    After logging in, in the light blue left hand pane, you will see an option that says, Folders [Add]. Click on Add. The heading of the pane will change to Create a new Mailbox. In the Mailboxes Name textfield, type the name of the desired mailbox. Select Mailbox under the Mailbox Type drop down menu, and click the Create button. You will see the new box display below in the list of current mailboxes, under the My Folders heading. Perhaps you might want to create an "Archive" mailbox, in which to store messages you want to save, but don't necessarily want cluttering your Inbox.

    What's an attachment? How do I send an attachment?

    An attachment is a file that you can link to your e-mail message. This is the electronic equivalent of sending a Polaroid along with a "snail mail" letter. Examples of attachments are pictures, sound files, documents, and spreadsheets. For instructions on how to send attachments, please click on the link below.

    E-Mail Basics Tutorial

    Why can I not send / receive attachments?

    This could be due to a number of things.

    There are certain types of attachments that will be rejected by Delta e-mail. These are files ending with the extentions, .pif, .scr, .exe, .bat, and .cmd. In this case you may receive a message that says, "Message content is not accepted here".

    Messages larger than 500 kilobytes will also be rejected.

    It is also possible that there was a problem with the attachment on the sender's end. You might want to ask them to try resending.

    Why isn't anyone replying to my e-mail?

    In some cases, we ask that you not send mail to certain addresses. If this is the case, you will usually receive an automated reply letting you know that the specified account is not accepting e-mail messages.

    Why are my messages getting returned to me?

    Returned messages could be due to one of the following:

    The message you're trying to send exceeds the 500 kilobyte limit.

    The receiver's address does not exist.

    There is a problem on the receiver's end preventing them from getting the message, such as their account being over quota.

    Why are my e-mail messages disappearing?

    This is probably due to your account being over quota. In other words, your account is full. If you exceed your 3 megabyte storage quota, the oldest e-mails in your Inbox will be deleted in order to make space for new incoming messages. If you don't want your older messages to be automatically deleted, it is critical that you take the necessary means to free up space in your account as soon as possible. Start by emptying the trash, and then delete messages you no longer need from all other mailboxes.

    I e-mailed my instructor but the message was returned to me due to their account being full...

    The instructor you are trying to reach may not be working this semester. Please contact their division office to determine the best means of reaching them. Call (209) 954-5151 and ask for the division office for your course.

    Are there any technical requirements?

    All you have to do is configure your Web browser's cache settings. Cache refers to a section of the computer's memory that retains recently accessed data for the purpose of speeding up repeated access to the same information. For example, a recently visited webpage can be quickly retrieved from the cache without having to download it from the internet again. The problem with cached pages, is that you will only see the most recently accessed version of the page - not the most current. This is why you must set the cache to always display a new page.

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    San Joaquin Delta College
    5151 Pacific Ave
    Stockton, California 95207
    (209) 954-5151

     

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