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Frequently Asked Questions |
LOGIN AND COURSE ACCESS
I understand my online classes may be on different platforms. What does this mean?
I know my course platform, but I still can't log in.
My instructor added me today, but I can't log in.
I was able to log into Etudes, but how do I get to my class?
I was able to log in, but one or more of my classes is missing.
I was dropped from my class and then reinstated by the instructor. Why can't I log in?
I keep getting prompted to log in over and over again.ADDING A COURSE
How do I add from a wait list, or add to a class that is closed? Can I register late?
How do I know if I've been added?
SYSTEM REQUIREMENTS
How do I configure my Web browser's Cache, Cookie and Javascript settings?
QUESTIONS ABOUT ASSIGNMENTS, TESTS AND DISCUSSIONS
I need to resubmit an assignment, test or quiz.
My instructor was unable to open my assignment because it's in an unreadable format. What do I do?
How do I reply to messages in the discussion board?
GENERAL
What does Etudes mean?
When I get e-mail from the Etudes Help Desk, the sending address says, "OTRS". What's OTRS?
How can I check final grades for my online classes?
How can I request transcripts?
Can I change the e-mail address Delta uses to contact me?
I understand my online classes may be on different platforms. What does this mean?
Delta College uses a variety of providers (or platforms) to host online classes. These include eCollege, Etudes, and textbook publisher hosting.
You may have classes on different platforms. You can identify the platform for each of your classes by logging into the Online Class List site. Your username is your Delta student ID number (with no dashes), and your password is your PIN. If you do not have a PIN, please use your date of birth in the form MMDDYY.
You should see a list of your online classes with a link to the login pages for each one (remember, you may have classes on eCollege, Etudes and/or a textbook publisher site).
If your class is on eCollege or Etudes, you should log in using your Delta ID and PIN.
If your class is listed as "Other", then your course utilizes textbook publisher hosting. In this case, you can normally obtain login instructions in one of two ways (though the procedure for each course may vary).
1. Purchase the textbook from Delta's bookstore. The book contains an access code and must be purchased from Delta. You can view a list of required texts for each of your classes by visiting the Bookstore Webpage.
2. Contact your teacher for instructions, and be sure to tell them the 5-digit course code number. Most instructor's e-mail addresses are in the form, first initial + last name @deltacollege.edu ~ for example, Professor John Smith's e-mail address would be, jsmith@deltacollege.eduNOTE: E-Mail addresses may vary from this format.
I know my course platform, but I still can't log in.
If you're having trouble logging in, please make sure your class has started. Check the start date in the Schedule of Classes. We have classes starting on various dates throughout the semester.
When your class starts, follow the Etudes Login Instructions.
My instructor added me today, but I can't log in.
If you've just added into a class, we require a 24-hour period to process the add and create a user account in the course provider's system.
I was able to log into Etudes, but how do I get to my class?
Once you have logged in, you should see a navigation bar running horizontally across the top of the screen. On this bar, you will have a link to each of your Etudes classes. Each one will look like a string of characters, as in the following example:
SJDC ENG 001A 12345 BB SU07
I was able to log in, but one or more of my classes is missing.
You may have classes on different platforms. You can identify the platform each of your classes is on by logging into the Online Class List. Your username is your Delta student ID number (with no dashes), and your password is your PIN. If you do not have a PIN, please use your date of birth in the form MMDDYY.
You should see a list of your online classes with a link to the login pages for each (remember, you may have classes on eCollege, Etudes and/or a textbook site).
If your class is on eCollege or Etudes, you should log in using your Delta ID and PIN.
If your class is listed as "Other", then your course utilizes textbook publisher hosting. In this case, you can normally obtain login instructions in one of two ways (though the procedure for each course may vary).
1. Purchase the textbook, which contains an access code and must be purchased from Delta's bookstore. You can view a list of required texts for each of your classes by visiting the Bookstore Webpage.
2. Contact your teacher for instructions, and be sure to tell them the 5-digit course code number. Most instructor's e-mail addresses are in the form, first initial + last name @deltacollege.edu ~ for example, Professor John Smith's e-mail address would be, jsmith@deltacollege.edu
NOTE: E-Mail addresses may vary from this format.I was dropped from my class and then reinstated by the instructor. Why can't I log in?
After your instructor reinstates you, we require a processing period of one business day to add you back into the Student Information System and create your login account.
I keep getting prompted to log in over and over again.
It sounds like your Web browser to be unable to save sessions. Following are the most common causes of this behavior. If Question #1 does not apply to you, please skip to Question #2, and so on.
1) Do you have a satellite Internet Service Provider?
Two examples are Direcway and Hughes. Satellite providers will often serve cached content to the user. This presents a problem because instead of getting “live” versions of Webpages, you’ll see older ones that have been stored in the satellite server’s memory for quick access. This will not work with a system like ETUDES-NG where you need to access live content.
Solution:
We recommend accessing your course from a computer with a non-satellite connection (Dial-up, DSL or Cable Modem).2) Are you using the AOL Web browser?
AOL's browser is not supported by the Etudes system.
Solution:
Switch to Internet Explorer or Mozilla Firefox when accessing your class.
3) Are your cookies disabled?
Even if you’ve set your Web browser to accept cookies, some anti-virus software (McAffee, for example) may disable your cookie settings.
Solution:
Check your browser’s cookie settings by following the instructions on the Etudes System Requirements page. It's a good idea to check the cache, Javascript and pop-up blocker settings as well.
4) Are you accessing your course in more than one browser window or tab?
If you have more than one window or tab open in Internet Explorer or Firefox, and in each one you’re accessing a different area of your class, you could experience a problem with one session overwriting or timing out the other.
Solution:
Log out, restart your browser, and log back in. In the future, only use one browser window to access your course.
How do I add from a wait list, or add to a class that is closed? Can I register late?
You will need to contact your instructor for all questions regarding: adding from a wait list; adding when not on a wait list; and adding after the class registration period has closed. Adds are up to the discretion of your instructor.
How do I know if I've been added?
Your instructor should be able to tell you this. You can also check in the Online Registration System.
How do I configure my Web browser's Cache, Cookie and Javascript settings?
For step by step instructions on how to configure your browser settings, please review the Etudes System Requirements.
I need to resubmit an assignment, test or quiz.
Help desk staff do not have the authority to reopen assignments, tests or quizzes. Permission to resubmit is at the discretion of your instructor.
My instructor was unable to open my assignment because it's in an unreadable format. What do I do?
If your file was a Word Processing Document:
It's best to save in Rich Text Format. Rich Text can be read by almost all word processing programs.
a. To save your file in Rich Text Format (.rtf):
i. In your word processing program, click the "File" menu and select "Save As..."
ii. In the "Save As..." window, you should see a drop down menu offering different formats you can save your file in. Select "Rich Text Format (.rtf)"
iii. Give the file a name and click "Save"
Your file should now have the ".rtf" extension. For example, "Assignment1.rtf"
If your file was a Spreadsheet:
It's best to save in .xls format. If you're using a version of Microsoft Excel that's older than 2007, your files are already being saved in this format. If you're using Excel 2007, or any version of Microsoft Works, follow the applicable steps below.
a.Using Microsoft Excel 2007:
To save Excel 2007 files in a format compatible with older versions of Excel:
i. Click the Microsoft Office button (the multi-colored icon in the upper left-hand corner of the Excel window)
ii. Point to "Save As" and select "Excel 97-2003 Workbook"
iii. Give the file a name and click "Save"
Your file should now have the ".xls" extension. For example, "Assignment1.xls"
b. Using Microsoft Works Spreadsheets
To save Microsoft Works files in a format compatible with Excel:
i. In your spreadsheet program, click the "File" menu and select "Save As..."
ii. In the "Save As..." window, you should see a drop down menu offering different formats you can save your file in. Select the option that allows you to save in ".xls"
iii. Give the file a name and click "Save"
Your file should now have the ".xls" extension. For example, "Assignment1.xls"
How do I reply to messages in the discussion board?
You can click the "post reply" button to post a message, but this will place your posting in chronological order at the bottom of the discussion. This is a good option if you're simply replying to a question posed by the instructor.
To reply to an individual posting from another student, follow the steps below:
1) Click the "quote" button in the upper right-hand corner of the posting you want to reply to.
2) You'll see a new window where you compose your message, with the text of the person you're replying to enclosed in HTML "quote" tags. At the beginning of the text, there will be a tag that looks like: [quote=Name of Poster]. At the end of the text, there will be a tag that looks like: [/quote]. These tags will separate the original poster's text by placing it in a highlighted box.
3) You can delete any of the text between the quote tags that isn't relevant to what you want to reply to, but be careful not to delete the quote tags!
4) You should start your reply following the ending quote tag [/quote]
5) In the following example, Sally is replying to a message posted by John:
[quote=John Smith]I really liked the last writing assignment because it gave me a chance to apply the theories I learned in Chapters 1-5... John[/quote]
I agree with you John, though I would have liked a little more time to work on formatting my paper... Sally
After Sally posts her reply, John's message will be displayed in a highlighted textbox (because it's being "quoted"), while Sally's reply will appear below it.Etudes is french for "study."
When I get e-mail from the Etudes Help Desk, the sending address says, "OTRS". What's OTRS?
OTRS stands for, Open Ticket Request System. This is the software used by the help desk to manage student help request tickets.
How can I check final grades for my online classes?
If the grades are not available in your course, try checking in the Online Registration System.How can I request transcripts?
Visit the Admissions & Records Transcript Request Page.
Can I change the e-mail address Delta uses to contact me?
Delta College will only use your assigned student e-mail address to send correspondance. Please be sure to check your SJDC Student E-Mail on a regular basis.