San Joaquin Delta College maintains a fleet of over 300 copiers and printers. Several years ago, a decision was made to centralize the managment of these devices in the Publication Center. This was done in order to gain efficiency with regard to managing maintenance agreements, purchasing supplies, and standardizing our proceedure for new acquisitions.

The vast majority of devices are now under service contracts. In order to see if your device is under contract, look at the front of the machine. If your machine is on contract, there will be a sticker on the front of it instructing you how to proceed for service issues. If you require service, just follow the instructions right on the front of the machine. If you follow the instructions, and for some reason, don't get resolution to your problem, please call Andy Thomas at ext. 5199.

For supplies including paper, please call ext. 5127. The one exception to this is for Kyocera printers. For Kyocera printers, call the service company for all issues including supplies issues. The telephone number for service is on the front of the printer.

If for some reason, your machine doesn't have a sticker on the front with service instructions, please call or e-mail Andy Thomas at ext. 5199 for service related issues.

As I mentioned before, there are several hundred machines and just a few of us in the Publication Center, so we ask that before you call us, you follow the instructions on the front of the machine.