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Help Desk


Business Division
Upon successful completion of requirements for a Help Desk Certificate, the student demonstrates skills, knowledge, and training for an entry-level position at a Call Center or as a beginning customer service representative for a large business. The student demonstrates his or her ability to utilize a variety of helpful tools to assist in solving customers' problems and assisting clients in dealing with the many areas of the company either on the telephone or in person and demonstrates his or her ability to input the necessary data to accurately record a summary of their transaction with the customer(s).

Total Units Required 10.5
Recommended Sequence:
First Semester Units
BIM 95E Telephone Techniques .5
BUS 94F Customer Service Strategies 1
BUS 90 Introduction to Telephone Call Centers 1.5
BIM 1A Beginning Keyboarding 1.5

COM ST 3 Interpersonal Communication 3
OR
COM ST 7 Intercultural Communication 3

BUS 82A Business Mathematics 3




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